Policies | nailsbymaddie

Order policy

Customers must send a direct message via Instagram: @nailsbymadddie (with 3 d's) or email: support@nailsbymaddie.com before placing an order
Order is only confirmed after checkout
Order cannot be changed after order confirmation
Processing time is 3-9 business days
The standard order is 10 nails per set
All nail set orders include a prep bag obtaining ONE nail file, buffer, orangewood stick, nail glue, and TWO alcohol pads, TWO microswabs, and a manicure brush. Sticky tabs are optional upon checkout
No wholesale orders

Customers must order a sizing kit first before ordering their custom nail set
- If the customer wants to the change shape or size for the next order, they must order another sizing kit in regards to the new shape or size

No refunds or exchanges due to sizing errors. The customer is responsible for sizing

Shipping is available for standard at $5 or priority for $10
Shipping will typically take 1-5 business days depending what is chosen for check out
An incorrect shipping address cannot be changed after the order is sent. If sent to the wrong address customer must pay $5 for the order to be reshipped
‘Nails by Maddie' is not responsible for shipping carrier errors, once the order is scanned into the carrier's system it is no longer 'Nails by Maddie's responsibility

Since all orders are personally made to order, there are no returns or exchanges
No refunds for lost packages