How do I know the size of my nail(s)?
It is required to buy a sizing kit FIRST before placing your press-on order. You can purchase a sizing kit in the "shop" tab.
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By doing this, we can ensure that the sizes ordered will be the correct sizes for your nail beds.
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If you are changing the shape/length for a separate set, you must order that specific one as well in order for accuracy
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What comes with my custom nail order?
Each custom order includes once nail file, buffer, orangewood stick, nail glue, two alcohol pads, 2 micro-swabs and the order obtained from client. Orders will also include an instruction card on applying and removing the nails. Sticky tabs will be optional upon check-out.
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If you would like to purchase an extra prep bag ($5), they can be found in the "shop" tab.
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A nail is too big. What do I do?
If the nail is too big after you have received the order, you can use the nail file included in your prep baggy to file it carefully to size. File the bottom/inside of the enhancement to match your cuticle and sidewalls of the natural nail, then proceed to buff the inside of the enhancement with the buffer. Avoid the top of the enhancement in order of scratching the top coat.
Please keep in mind we are not responsible for incorrect sizes sent since this is the client's responsibility. This means there are no refunds/price adjustments.
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Can I return or get a refund for my order?
Since all nails are made to order, there are no refunds or returns for nails.
How long will the nails last?
If proper prep for the natural nail was taken, they should last 12-18 days with the nail glue.
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However, the adhesive tabs are included in the order as well. The adhesive tabs are typically for one-day use.
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Are they reusable?
Yes!
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To properly clean the enhancements after removal, you can remove the residue of the glue/adhesive tab by buffing the inside of the nail with the buffer block included in your order. Follow up by wiping the inside of the nail with an alcohol pad.
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Can you send a replacement nail?
Yes! If a replacement nail is needed, please send a direct message via Instagram @nailsbymadddie (3 d's) or an email at support@nailsbymaddie.com for us to assist with the situation. Once accessed, we will refer you to the shopping page and place the order for ($6).
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Do you ship internationally?
No, but hopefully sometime in the future we will be!
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How long is the processing time?
After an order is accepted and confirmed, the processing time will generally take 4-7 days.
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How long will shipping take?
Shipping will generally take 3-7 business days.
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How can I reach customer service?
If there are any questions in regards to orders, please send an email to support@nailsbymaddie.com and we will get back to you as soon as we can.
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